Policies

Returns & Refunds

Last updated June 1, 2026

30-day returns

Changed your mind? Return any unused item in its original packaging within 30 days of delivery for a full refund to your original payment method.

How to start a return

Email hello@lunched.co with your order number and which items you're returning. We'll send a prepaid return label and instructions within one business day.

Refund timing

Once we receive and inspect your return, refunds are issued within 3-5 business days. Card refunds may take an extra few days to appear depending on your bank.

Exceptions

For hygiene reasons, used items can only be returned under the warranty (not the 30-day change-of-mind window). Gift cards and final-sale items are non-refundable.